Our mantra is to proactively manage claims so that losses are mitigated to the benefit of both the Insurer and Insured while demonstrating real empathy to the Insured during their time of high stress.

 

We achieve this through the experience of our team and by only working with loss adjusters and other experts that are experts in their field who share our technical skill and passion for general insurance, the elimination of claims leakage, and customer service.

It takes a lifetime to build a reputation but only minutes to destroy it. At CMI, we are constantly mindful that we are the face of our clients at the time that their customers call on their insurance promise.

Claims are the biggest expense to any insurer/underwriting agency. In view of the amount of money that is at stake to the underwriter and the effect that incorrect decision making can make to the Insured, CMI work on getting it right for all parties in accordance with the contract of insurance in place. Prompt, proactive, and accurate communication is a key driver in our approach along with the sharing of lessons learned.
Insurance is by its very nature designed to protect an Insured in their hour of need. At CMI we understand that a loss no matter how large or small is important to the insured. We believe that compassion and understanding is key, this is why we Partner with likeminded suppliers to ensure the best outcome for all parties.

This is done by working proactively with all parties with transparency to provide the correct entitlement to the insured while minimising claims leakage.